Terms and Conditions

條款與條件

Terms and Conditions

Last Updated: September 18, 2025

These Terms and Conditions ("Terms") govern your use of the website amnayalife.com (the "Website") and the purchase and use of any online courses, services, products, and free or paid programs, including but not limited to the "90-Day International Life After Work: From Fear to Confident English Speaking" practical course, Amnaya Life courses, community memberships, and other related services (collectively, the "Products") offered by Amnaya Life LLC, a Wyoming limited liability company ("Amnaya Life," "we," "us," or "our").

By accessing the Website and/or purchasing or using any of our Products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you must immediately cease using our Website and Products.

Official Language:

These Terms are written in English. Any translation of these Terms is provided for convenience only. In the event of a conflict or discrepancy between the English version and any translated version, the English version shall prevail.

1. Governing Law and Jurisdiction

These Terms and your use of our Products shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles. You irrevocably agree that the state and federal courts located in Wyoming shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms or your use of our Products. The choice of Wyoming law is exclusive, and no other jurisdiction's laws, including any local laws of your country of residence, shall apply.

2. Eligibility and Account Registration

To purchase or access our Products, you must be at least 18 years of age or the age of majority in your jurisdiction. By purchasing or accessing our Products, you represent and warrant that you meet this eligibility requirement. We reserve the right to terminate your access to our Products if we discover that you are a minor.

To access certain features of our Products, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Payments, Billing, and Refund Policy

3.1. Fees and Payment Authorization

All fees for our Products are in U.S. Dollars unless otherwise stated. You authorize us to charge your selected payment method for all applicable fees. You are responsible for all charges incurred under your account, including applicable taxes, and you agree to pay all such charges in full.

You represent and warrant that you are the authorized user of the payment method used to purchase our Products. If you use a payment method that is not in your name, you represent and warrant that you have the express authorization of the account holder to use it.

3.2. Installment Plans

If you select a three-installment payment plan for any Product, you commit to completing all three payments regardless of whether you subsequently use the course content. You must fulfill all payment obligations and may not cancel mid-way or request chargebacks. Failure to comply constitutes a breach of contract, and Amnaya Life reserves the right to immediately terminate your course access and pursue all legal remedies, including but not limited to collection of unpaid amounts and damages.

Upon purchase, the entire course content and bonus resources are immediately made available to you. There is no "installment-based access" model, and you may not request refunds, terminate payments, or cancel orders on the grounds that "payment has not been completed."

If you fail to make the second or third installment payment, or if you initiate a dispute through your issuing bank, Amnaya Life reserves the right to immediately terminate your course access and pursue all legal remedies for damages. If you need to adjust payment arrangements due to special circumstances, you must proactively contact us at [email protected] before the payment due date. Payment disputes arising without prior communication are not eligible for our refund policy.

We will make reasonable efforts to contact you to resolve any payment issues before suspending your access, but we are not obligated to do so.

3.3. Refund Policy

Amnaya Life is committed to providing high-quality digital learning resources while respecting the rights and interests of every student. To ensure fairness for our platform and other users, we establish the following refund policy, with specific terms for each product offering:

3.3.1. For the "90-Day International Life After Work: From Fear to Confident English Speaking" Course

This course offers a 30-day "satisfaction guarantee mechanism" that applies only to students who have completed substantial learning of the pre-recorded course content and still believe the course did not meet their expected outcomes.

Eligibility Requirements: Students who have fully participated in and completed all course modules and assigned exercises after purchase, but still believe the course failed to achieve expected results, may submit a refund request within the specified time limit. Applications must include:

1.Complete and specific course learning records (including viewing progress, interaction records, etc.)

2.All assigned exercise content

3.Course completion certificate (or system records)

4.Clear and reasonable explanation of dissatisfaction

5.Complete refund application form provided by customer service

Refund requests must be submitted via email to [email protected] within 30 days of purchase with all required documentation. Applications without complete documentation will not be processed.

Processing Timeline: Refunds will be reviewed within 14 business days. Upon approval, refund amounts will be processed within 14 business days, less a 6% bank transaction fee to cover processing costs.

Quality Assurance and Disqualifying Conditions: To ensure the legitimacy and integrity of our refund mechanism, the following circumstances will be considered ineligible for refunds, and Amnaya Life reserves the right to reject such applications:

• Students who complete over 80% of course content within 7 days of purchase and lack continuous interaction records (such as not participating in course platform or designated community discussions, questions, or assignment discussions), or whose exercise content is obviously perfunctory, repetitive, superficial, and fails to meet substantial learning standards.

• Students who never submitted practice assignments or interacted normally on official designated community platforms (such as course-specific groups) during the course period, but concentrated on submitting large amounts of assignments or practice content in a short time when applying for refunds. This will be considered a formalistic act to meet refund conditions, and Amnaya Life reserves the right to determine that they did not substantially participate in learning and directly refuse refunds.

• Viewing records showing extensive use of accelerated playback, skipping chapters, or only briefly fast-forwarding to the end of videos, with total viewing time clearly insufficient to complete normal learning processes.

• Submitted assignment content that does not meet course requirements, is plagiarized, machine-translated, or fails to demonstrate personal learning progress.

• Inability to supplement or provide reasonable and complete learning certification documents within the timeframe required by Amnayalife.

• Students with multiple refund applications, abnormal consumption records, or other circumstances deemed by Amnayalife as abuse of the refund mechanism may have their refund applications rejected and may be permanently disqualified from future course purchases.

Amnayalife will conduct comprehensive reviews based on course platform records, community interaction records, practice assignment content, viewing behavior, and other multiple factors, and reserves full discretionary authority for final judgment of refund eligibility and amount approval.

Based on principles of good faith and experience protection, Amnayalife provides satisfaction guarantees as additional services, not legal obligations.

3.3.2. For Global Voice Club Membership

Global Voice Club operates as a subscription-based service with specific terms governing cancellations and refunds.

Subscription Plans and Benefits: Global Voice Club subscription plans are period-based subscription services with cycle options of 1 month, 3 months, or 6 months. Upon completion of purchase, the system will automatically activate your membership account, providing immediate access to digital content including but not limited to: course videos, downloadable materials, learning resources, scheduled live courses, community interaction services, and platform updates of learning modules and new courses.

Subscription Cycles and Automatic Renewal: Subscription plans will automatically renew upon expiration until cancellation, though the original subscription cycle remains unaffected. Renewal examples: • Monthly subscription: If subscribed on 1/1, membership will renew on 2/1, and so forth. • Annual subscription: If subscribed on 1/1, membership will renew on 1/1 of the following year. • Advance renewal planning: You may choose to modify your next period plan at any time.

Subscription Changes: To change your subscription cycle (e.g., from monthly to three-month plan or vice versa), you must submit a request via your registered email to [email protected] at least seven (7) business days before your current subscription cycle ends. After approval, the platform will adjust to the new plan at the start of the next subscription period and charge according to the adjusted plan. Each member may only request one cycle adjustment per subscription period.

Payment Grace Period: If the system fails to collect payment on the renewal date, a grace period of up to seven (7) days will be provided for payment completion. During the grace period, the platform will maintain partial account functionality. If payment remains unsuccessful after the grace period, your membership will automatically terminate, and you will lose all usage rights and promotional eligibility.

Cancellation Policy: You may cancel your membership subscription at any time. After cancellation, the system will not automatically charge for the next period, but you may continue to access current period member content and services until the current billing cycle ends.

Important Cancellation Terms: • Fees paid for the current period will not be refunded or credited, even if you cancel early or do not actually use related services. • Cancellation only affects the next period and cannot be used as grounds for current period contract termination or refunds. • Once subscription is activated, it is considered the beginning of complete contract fulfillment, as the platform has provided you with complete resource access rights. Therefore, even if you do not actually use services or cancel early, it does not affect current period contract validity and payment obligations.

Resource Allocation and Limited Capacity: Some resources in the platform's subscription plans have limited capacity, such as live courses (maximum 100 people per session), community interaction support, and instructor Q&A, all of which are limited resources. Once subscribed, you are considered to occupy these resource slots and system support allocation. Regardless of actual usage, this constitutes activated contract fulfillment. Therefore, during the subscription period, we do not accept applications for early termination, suspension, postponement, or refunds.

3.3.3. Seven-Day Peace of Mind Guarantee (Applicable to Global Voice Club)

Based on principles of good faith and experience protection, Amnayalife provides a 7-day peace of mind guarantee as an additional service, not a legal obligation. All students who purchase Global Voice Club during early bird promotional periods enjoy a "7-Day Peace of Mind Guarantee."

Eligibility Requirements: The peace of mind period is calculated from the official start date of the course purchase. If you actually participate in at least one complete formal course session provided during that period (e.g., Wednesday 8:00 PM or Saturday 11:00 AM) and fully participate in the complete 90-minute classroom interaction and practice within 7 days after the course starts, but still believe the course does not meet your expectations and needs, you will be considered eligible for peace of mind refund.

Please contact us via email ([email protected]) within the seven-day deadline with a brief explanation of your reasons, and we will assist you with refund procedures.

Important Note: If you do not participate in any course sessions or fail to meet the above experience conditions due to personal factors, refund applications cannot be accepted.

Refund amounts will be returned to the original payment method, less a 6% payment processing fee.

3.3.4. Legal Basis and Special Declaration

For Course Products: This course is an online digital content product classified as "digital content not provided through tangible media." According to the Consumer Protection, digital purchases are considered delivered upon access and are legally not subject to the seven-day unconditional refund trial period.

For Subscription Products: This product falls under the category of "digital content not provided through tangible media, once you have paid and activated your membership, it is considered that contract fulfillment has begun, and the seven-day withdrawal right does not apply. No full or proportional refunds are available.

Based on principles of good faith and experience protection, Amnayalife provides satisfaction guarantees as additional services, not legal obligations.

3.3.5. General Refund Policy for Other Products

Due to the digital nature of our Products, which are delivered immediately upon purchase, we generally do not offer refunds except as expressly stated in specific product descriptions or as required by applicable law. Digital products cannot be "returned" in the traditional sense, as access and content have already been provided.

3.3.6. Refund Abuse Prevention

We reserve the right to refuse refunds if we detect abuse of our refund policy, including but not limited to: • Excessive refund requests from the same customer • Fraudulent activity or misrepresentation • Attempts to obtain refunds after substantial use of the product • Violation of our terms of use or intellectual property rights.

All refund applications must undergo review procedures, and Amnayalife reserves final decision rights. If students disagree with refund decisions, they may communicate further through customer service email but may not demand additional compensation or damages.

All refund decisions are final and at the sole discretion of Amnayalife.

4. Intellectual Property and License to Use

4.1. Ownership

All content included in our Products, including but not limited to text, graphics, logos, images, videos, audio, and software, is the property of Amnaya Life or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. The Amnaya Life name and logo are trademarks of Amnaya Life LLC.

4.2. License to Use

When you purchase a Product, you are granted a limited, non-exclusive, non-transferable license to access and use the Product for your personal, non-commercial use. This license does not grant you any ownership rights in the Product. You may not:

• Resell, reproduce, distribute, or otherwise share the Product with any third party. • Modify, create derivative works of, or otherwise alter the Product. • Remove any copyright, trademark, or other proprietary notices from the Product.

Any unauthorized use of our content may result in the immediate termination of your access to our Products and may subject you to civil and criminal penalties.

5. DMCA Notice and Takedown Procedure

Amnaya Life respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf, we will respond expeditiously to claims of copyright infringement committed using our Website that are reported to our Designated Copyright Agent.

If you are a copyright owner, or are authorized to act on behalf of one, please report alleged copyright infringements taking place on or through the Website by completing the following DMCA Notice of Alleged Infringement and delivering it to our Designated Copyright Agent.

DMCA Notice of Alleged Infringement.

1.Identify the copyrighted work that you claim has been infringed.

2.Identify the material that you claim is infringing and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.

3.Provide your mailing address, telephone number, and, if available, email address.

4.Include both of the following statements in the body of the Notice: • "I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)." • "I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."

5.Provide your full legal name and your electronic or physical signature.

Deliver this Notice, with all items completed, to our Designated email address: [email protected].

6. Disclaimer of Warranties and Limitation of Liability

6.1. Disclaimer of Warranties

OUR PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT OUR PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE. WE MAKE NO WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR PRODUCTS OR AS TO THE ACCURACY, RELIABILITY, OR CONTENT OF ANY INFORMATION PROVIDED THROUGH OUR PRODUCTS.

6.2. Limitation of Liability

IN NO EVENT SHALL AMNAYA LIFE, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR PRODUCTS, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR PRODUCTS, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR PRODUCTS BY ANY THIRD PARTY, AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR THE PRODUCTS.

7. Privacy

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and disclose your personal information. Please review our Privacy Policy carefully.

8. Modification of Terms

We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by email or by posting a notice on our Website. Your continued use of our Products after such notice constitutes your acceptance of the modified Terms.

9. Contact Information

If you have any questions about these Terms, please contact us at [email protected].

10. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms which is due to an event beyond the reasonable control of such party, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, war, terrorism, civil unrest, labor strikes, internet service provider failures, power outages, or other similar events ("Force Majeure Event").

If a Force Majeure Event prevents or delays our performance of any obligation under these Terms for a period of more than thirty (30) consecutive days, either party may terminate the affected services upon written notice to the other party. In such cases, we will provide appropriate remedies as outlined in the specific product terms, including but not limited to subscription pauses, extensions, or pro-rated refunds where applicable.

We will make reasonable efforts to notify you of any Force Majeure Event that may affect our services and will work diligently to resume normal operations as soon as reasonably possible.

11. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced by a valid, legal, and enforceable provision that most closely reflects the original intent of the parties.

If the severance of any provision materially affects the fundamental purpose or structure of these Terms, the parties agree to negotiate in good faith to replace the severed provision with a mutually acceptable alternative.

12. Termination

12.1. Termination by Amnaya Life

We reserve the right to terminate or suspend your access to our Products immediately, without prior notice or liability, for any reason whatsoever, including but not limited to:

• Violation of Intellectual Property Rights: Unauthorized use, reproduction, distribution, or sharing of our proprietary content, materials, or intellectual property.

• Abusive Behavior: Harassment, threats, or abusive conduct toward our staff, instructors, or other users, whether through our platforms, email, social media, or any other communication channel.

• Fraudulent Activity: Engaging in fraudulent transactions, providing false information, using unauthorized payment methods, or attempting to circumvent our payment systems.

• Breach of Terms: Violation of any provision of these Terms and Conditions or our Privacy Policy.

• Illegal Activity: Using our Products for any illegal purpose or in violation of any applicable laws or regulations.

• Disruptive Behavior: Conduct that disrupts the learning environment, interferes with other users' experience, or damages the integrity of our educational community.

12.2. Effect of Termination

Upon termination: • Your access to all Products will be immediately revoked • You will forfeit any unused portion of paid services without refund, except as specifically provided in these Terms • All licenses granted to you under these Terms will immediately cease • You must cease all use of our intellectual property and delete any downloaded materials.

12.3. Survival

The following provisions shall survive termination of these Terms: intellectual property rights, limitation of liability, indemnification obligations, governing law, and any payment obligations incurred prior to termination.

13. Third-Party Platform Dependency (Global Voice Club)

13.1. Third-Party Service Provider

Global Voice Club utilizes Spot, a third-party software platform, to deliver live online classes and interactive learning experiences. Our ability to provide certain Global Voice Club services depends on the availability and functionality of this third-party platform.

13.2. Platform Interruptions and Service Adjustments

In the event that the Spot platform experiences technical difficulties, outages, or becomes unavailable for any reason:

Immediate Response: We will pause all active Global Voice Club subscriptions during the period when the platform is unavailable. No subscription time will be counted during platform downtime, and your subscription period will be automatically extended to account for the interruption.

Communication: We will notify affected members via email and our website about any significant platform issues and provide regular updates on the status of service restoration efforts.

Extended Outages: If the Spot platform remains unavailable for more than thirty (30) consecutive days, we will offer affected Global Voice Club members the following options:

1.Continued Subscription: Wait for platform restoration with subscription remaining paused (no time counted against your subscription period).

2.Partial Refund: Receive a pro-rated refund based on the remaining subscription time in your current billing cycle, calculated from the date you choose this option. The refund will exclude any time during which the platform was unavailable and your subscription was paused.

Refund Calculation Example: If you have a 3-month subscription with 60 days remaining when you choose the partial refund option, and the platform was down for 20 days (during which your subscription was paused), your refund would be calculated based on the 60 remaining days of active subscription time.

13.3. Alternative Service Delivery

During platform outages, we may, at our discretion, attempt to provide alternative learning opportunities such as: • Recorded session access • Alternative platform solutions • Extended community support • Additional resources or materials

However, we are not obligated to provide such alternatives, and they may not fully replicate the live interactive experience.

13.4. Limitation of Liability for Third-Party Services

While we will make reasonable efforts to ensure service continuity, we are not liable for any damages, losses, or inconvenience caused by third-party platform failures, outages, or discontinuation of services. Our liability is limited to the remedies specifically outlined in this section.

13.5. Platform Changes

If Spot discontinues its services permanently or we decide to change to a different platform provider, we will provide at least thirty (30) days' notice to Global Voice Club members and will offer appropriate transition options, which may include service migration, subscription transfers, or pro-rated refunds.

—-----------

下列中文版本僅為翻譯參考之用，如與英文版本有任何差異，應以英文版本為準。

條款與條件

最後更新日期： 2025年9月18日

本條款與條件（「條款」）規範您對網站 amnayalife.com（「網站」）的使用，以及您購買和使用任何線上課程、服務、產品和免費或付費項目，包括但不限於「下班後的國際人生：90天從害怕到自信開口的英文實戰課」實用課程、Amnaya Life 課程、社群會員資格以及其他相關服務（統稱為「產品」），這些產品由 Amnaya Life LLC（懷俄明州有限責任公司）（「Amnaya Life」、「我們」、「我們的」或「本公司」）提供。

透過存取網站和/或購買或使用我們的任何產品，您同意受本條款和我們的隱私政策約束。如果您不同意本條款或我們的隱私政策，您必須立即停止使用我們的網站和產品。

官方語言：

本條款以英文撰寫。本條款的任何翻譯僅為方便起見而提供。如果英文版本與任何翻譯版本之間存在衝突或差異，以英文版本為準。

1. 適用法律與管轄權

本條款和您對我們產品的使用應受懷俄明州法律管轄並依其解釋，不考慮其法律衝突原則。您不可撤銷地同意位於懷俄明州的州法院和聯邦法院對因本條款或您使用我們產品而產生或與之相關的任何爭議或索賠具有專屬管轄權。懷俄明州法律的選擇是排他性的，不適用任何其他司法管轄區的法律，包括您居住國的任何當地法律。

2. 資格與帳戶註冊

要購買或存取我們的產品，您必須年滿18歲或您所在司法管轄區的法定年齡。透過購買或存取我們的產品，您聲明並保證您符合此資格要求。如果我們發現您是未成年人，我們保留終止您對我們產品存取權的權利。

要存取我們產品的某些功能，您可能需要建立帳戶。您同意在註冊過程中提供準確、最新和完整的資訊，並更新此類資訊以保持其準確、最新和完整。您有責任保護您的密碼以及在您帳戶下發生的所有活動。您同意立即通知我們任何未經授權使用您帳戶的情況。

3. 付款、帳單與退款政策

3.1. 費用與付款授權

除非另有說明，否則我們產品的所有費用均以美元計價。您授權我們向您選擇的付款方式收取所有適用費用。您負責您帳戶下產生的所有費用，包括適用稅款，並同意全額支付所有此類費用。

您聲明並保證您是用於購買我們產品的付款方式的授權使用者。如果您使用的付款方式不是您的名字，您聲明並保證您已獲得帳戶持有人的明確授權使用該付款方式。

3.2. 分期付款方案

如果您為任何產品選擇三期分期付款方案，您承諾完成所有三次付款，無論您後續是否使用課程內容。您必須履行所有付款義務，不得中途取消或申請退款。不遵守構成違約，Amnaya Life 保留立即終止您的課程存取權並追求所有法律救濟的權利，包括但不限於收取未付金額和損害賠償。

購買後，整個課程內容和獎勵資源立即提供給您。沒有「分期存取」模式，您不得以「付款尚未完成」為由申請退款、終止付款或取消訂單。

如果您未能進行第二期或第三期分期付款，或如果您透過發卡銀行發起爭議，Amnaya Life 保留立即終止您的課程存取權並追求所有法律救濟以獲得損害賠償的權利。如果您因特殊情況需要調整付款安排，您必須在付款到期日之前主動聯繫我們 [email protected]。未經事先溝通而產生的付款爭議不符合我們的退款政策。

我們將在暫停您的存取權之前合理努力聯繫您以解決任何付款問題，但我們沒有義務這樣做。

3.3. 退款政策

Amnaya Life 致力於提供高品質的數位學習資源，同時尊重每位學生的權利和利益。為確保我們平台和其他使用者的公平性，我們制定以下退款政策，針對每種產品提供具體條款：

3.3.1. 針對「下班後的國際人生：90天從害怕到自信開口的英文實戰課」課程

本課程提供30天「滿意保證機制」，僅適用於已完成預錄課程內容實質學習但仍認為課程未達到預期成果的學生。

資格要求：購買後已充分參與並完成所有課程模組和指定練習，但仍認為課程未能達到預期結果的學生，可在指定時限內提交退款申請。申請必須包括：

1.完整且具體的課程學習記錄（包括觀看進度、互動記錄等）

2.所有指定練習內容

3.課程完成證書（或系統記錄）

4.清楚合理的不滿意原因說明

5.客服提供的完整退款申請表

退款申請必須在購買後30天內透過電子郵件提交至 [email protected]，並附上所有必要文件。沒有完整文件的申請將不予處理。

處理時程：退款將在14個工作日內審核。獲得批准後，退款金額將在14個工作日內處理，扣除6%的銀行交易費以支付處理成本。

品質保證與取消資格條件：

為確保我們退款機制的合法性和完整性，以下情況將被視為不符合退款資格，Amnaya Life 保留拒絕此類申請的權利：

• 在購買後7天內完成超過80%課程內容且缺乏持續互動記錄（如未參與課程平台或指定社群討論、提問或作業討論）的學生，或其練習內容明顯敷衍、重複、膚淺且未達到實質學習標準。

• 在課程期間從未在官方指定社群平台（如課程專屬群組）提交練習作業或正常互動，但在申請退款時短時間內集中提交大量作業或練習內容的學生。這將被視為符合退款條件的形式化行為，Amnaya Life 保留認定其未實質參與學習並直接拒絕退款的權利。

• 觀看記錄顯示大量使用加速播放、跳過章節或僅短暫快進到影片結尾，總觀看時間明顯不足以完成正常學習過程。

• 提交的作業內容不符合課程要求、抄襲、機器翻譯或未能展現個人學習進度。

• 無法在 Amnayalife 要求的時間範圍內補充或提供合理完整的學習認證文件。

• 有多次退款申請、異常消費記錄或其他被 Amnayalife 認定為濫用退款機制的學生，其退款申請可能被拒絕，並可能被永久取消未來課程購買資格。

Amnayalife 將根據課程平台記錄、社群互動記錄、練習作業內容、觀看行為和其他多重因素進行綜合審核，並保留對退款資格和金額批准的最終判斷的完全裁量權。

基於誠信和體驗保護原則，Amnayalife 提供滿意保證作為額外服務，而非法律義務。

3.3.2. 針對 Global Voice Club 會員資格

Global Voice Club 作為訂閱制服務運營，具有管理取消和退款的特定條款。

訂閱方案與福利： Global Voice Club 訂閱方案是基於期間的訂閱服務，週期選項為1個月、3個月或6個月。購買完成後，系統將自動啟用您的會員帳戶，提供對數位內容的即時存取，包括但不限於：課程影片、可下載材料、學習資源、預定直播課程、社群互動服務以及學習模組和新課程的平台更新。

訂閱週期與自動續訂：訂閱方案將在到期時自動續訂直至取消，儘管原始訂閱週期保持不受影響。

續訂範例：

• 月訂閱：如果在1/1訂閱，會員資格將在2/1續訂，依此類推。

• 年訂閱：如果在1/1訂閱，會員資格將在次年1/1續訂。

• 預先續訂規劃：您可以隨時選擇修改下一期方案。

訂閱變更：要變更您的訂閱週期（例如，從月方案變更為三個月方案或反之），您必須在當前訂閱週期結束前至少七（7）個工作日透過您的註冊電子郵件向 [email protected] 提交申請。獲得批准後，平台將在下一個訂閱期開始時調整為新方案，並根據調整後的方案收費。每位會員在單一訂閱期間只能申請一次週期調整。

付款寬限期：如果系統在續訂日期未能成功收款，將提供最多七（7）天的寬限期供您完成付款。在寬限期間，平台將維持部分帳戶功能。如果寬限期後付款仍不成功，您的會員資格將自動終止，您將失去所有使用權利和促銷資格。

取消政策：您可以隨時取消您的會員訂閱。取消後，系統將不會自動收取下一期費用，但您可以繼續存取當前期間的會員內容和服務，直到當前計費週期結束。

重要取消條款：

• 當前期間已支付的費用將不予退還或抵免，即使您提前取消或實際上未使用相關服務。

• 取消僅影響下一期，不能作為當前期間合約終止或退款的理由。

• 一旦訂閱啟用，即被視為完整合約履行的開始，因為平台已為您提供完整的資源存取權。因此，即使您實際上未使用服務或提前取消，也不影響當前期間合約的有效性和付款義務。

資源分配與有限容量：平台訂閱方案中的某些資源具有有限容量，如直播課程（每場最多100人）、社群互動支援和講師問答，這些都是有限資源。一旦訂閱，您即被視為佔用這些資源位置和系統支援配置。無論實際使用情況如何，這都構成已啟動的合約履行。因此，在訂閱期間，我們不接受提前終止、暫停、延期或退款的申請。

3.3.3. 七天安心保證（適用於 Global Voice Club）

基於誠信和體驗保護原則，Amnayalife 提供7天安心保證作為額外服務，而非法律義務。所有在早鳥促銷期間購買 Global Voice Club 的學生都享有「7天安心保證」。

資格要求：安心期從購買日當天作為正式開始第一天計算。如果您在課程開始後7天內實際參與該期間提供的至少一個完整正式課程時段（例如，週三晚上8:00或週六上午11:00），並充分參與完整的90分鐘課堂互動和練習，但仍認為課程不符合您的期望和需求，您將被視為符合安心退款資格。

請在七天期限內透過電子郵件（[email protected]）聯繫我們，簡要說明您的原因，我們將協助您辦理退款手續。

重要提醒：如果您未參與任何課程時段或因個人因素未達到上述體驗條件，將無法接受退款申請。

退款金額將退回原始付款方式，扣除6%的付款處理費。

3.3.4. 法律依據與特別聲明

針對課程產品：本課程是線上數位內容產品，歸類為「非透過有形媒介提供的數位內容」，一經付款後即具備存取權限，不適用七天無條件退款試用期。

針對訂閱產品：本產品屬於「非透過有形媒介提供的數位內容」類別，一旦您已付款並啟用會員資格，即被視為合約履行已開始，七天解除權不適用。不提供全額或按比例退款。

基於誠信和體驗保護原則，Amnayalife 提供滿意保證作為額外服務，而非法律義務。

3.3.5. 其他產品的一般退款政策

由於我們產品的數位性質，一經付款後即具備存取權限，除非在特定產品描述中明確說明或適用法律要求，否則我們通常不提供退款。數位產品無法以傳統意義「退回」，因為存取權和內容已經提供。

3.3.5. 退款濫用防範

如果我們發現濫用我們的退款政策，我們保留拒絕退款的權利，包括但不限於：

• 同一客戶的過度退款申請

• 詐欺活動或虛假陳述

• 在大量使用產品後嘗試獲得退款

• 違反我們的使用條款或智慧財產權

所有退款申請必須經過審核程序，Amnayalife 保留最終決定權。如果學生不同意退款決定，他們可以透過客服電子郵件進一步溝通，但不得要求額外補償或損害賠償。

所有退款決定均為最終決定，完全由 Amnayalife 裁量。

4. 智慧財產權與使用許可

4.1. 所有權

我們產品中包含的所有內容，包括但不限於文字、圖形、標誌、圖像、影片、音訊和軟體，均為 Amnaya Life 或其內容供應商的財產，受美國和國際版權、商標及其他智慧財產權法保護。Amnaya Life 名稱和標誌是 Amnaya Life LLC 的商標。

4.2. 使用許可

當您購買產品時，您獲得有限、非排他性、不可轉讓的許可，以供您個人、非商業使用存取和使用產品。此許可不授予您對產品的任何所有權。您不得：

• 轉售、複製、分發或以其他方式與任何第三方分享產品。 • 修改、創建衍生作品或以其他方式更改產品。 • 移除產品上的任何版權、商標或其他專有聲明。

任何未經授權使用我們內容的行為可能導致立即終止您對我們產品的存取權，並可能使您面臨民事和刑事處罰。

5. DMCA 通知與下架程序

Amnaya Life 尊重他人的智慧財產權，並期望其使用者也這樣做。根據1998年《數位千禧年版權法》（其文本可在美國版權局網站 http://www.copyright.gov/legislation/dmca.pdf 找到），我們將迅速回應向我們指定版權代理人報告的使用我們網站進行版權侵權的聲明。

DMCA 涉嫌侵權通知

1.識別您聲稱被侵權的版權作品。

2.識別您聲稱侵權且要求移除或禁用存取的材料，以及足以讓我們找到該材料的合理充分資訊。

3.提供您的郵寄地址、電話號碼，如果有的話，還有電子郵件地址。

5.提供您的全名和您的電子或實體簽名。

將此通知連同所有項目完整填寫後，交付給我們的指定電子郵件: [email protected]

6. 免責聲明與責任限制

6.1. 免責聲明

我們的產品按「現狀」和「可用」基礎提供，不提供任何明示或暗示的保證。我們不保證我們的產品將不間斷或無錯誤。我們不對使用我們產品可能獲得的結果或透過我們產品提供的任何資訊的準確性、可靠性或內容做出保證。

6.2. 責任限制

在任何情況下，AMNAYA LIFE、其高級職員、董事、員工或代理人均不對您承擔任何直接、間接、偶然、特殊、懲罰性或後果性損害，無論是因為（I）內容的錯誤、錯誤或不準確，（II）因您存取和使用我們產品而導致的任何性質的人身傷害或財產損害，（III）任何未經授權存取或使用我們的安全伺服器和/或其中儲存的任何和所有個人資訊和/或財務資訊，（IV）我們產品的任何傳輸中斷或停止，（V）任何可能由任何第三方傳輸到我們產品或透過我們產品傳輸的錯誤、病毒、特洛伊木馬等，和/或（VI）任何內容中的任何錯誤或遺漏，或因您使用透過產品發布、電郵、傳輸或以其他方式提供的任何內容而導致的任何性質的任何損失或損害，無論是基於保證、合約、侵權或任何其他法律理論，以及無論公司是否被告知此類損害的可能性。前述責任限制應在適用司法管轄區法律允許的最大範圍內適用。

在任何情況下，我們對您的所有損害、損失和訴訟原因的總責任不得超過您為產品支付的金額（如有）。

7. 隱私

我們致力於保護您的隱私。我們的隱私政策透過引用納入本條款，說明我們如何收集、使用和披露您的個人資訊。請仔細審閱我們的隱私政策。

8. 條款修改

我們保留隨時修改本條款的權利。如果我們對本條款進行重大變更，我們將透過電子郵件或在我們網站上發布通知來通知您。您在此類通知後繼續使用我們的產品構成您對修改後條款的接受。

9. 聯繫資訊

如果您對本條款有任何疑問，請透過 [email protected] 聯繫我們。

10. 不可抗力

任何一方均不對因超出該方合理控制的事件而導致的本條款項下履行的任何失敗或延遲承擔責任，包括但不限於天災、自然災害、大流行病、流行病、政府行為、戰爭、恐怖主義、內亂、勞工罷工、網路服務提供商故障、停電或其他類似事件（「不可抗力事件」）。

如果不可抗力事件阻止或延遲我們履行本條款項下的任何義務超過連續三十（30）天，任何一方可在向另一方發出書面通知後終止受影響的服務。在此類情況下，我們將提供特定產品條款中概述的適當救濟，包括但不限於訂閱暫停、延期或按比例退款（如適用）。

我們將合理努力通知您任何可能影響我們服務的不可抗力事件，並將努力盡快恢復正常運營。

11. 可分割性

如果本條款的任何條款被有管轄權的法院認定為無效、非法或不可執行，該條款應被視為從本條款中分離，其餘條款應保持完全有效。無效、非法或不可執行的條款應由最接近反映雙方原始意圖的有效、合法和可執行的條款替代。

如果任何條款的分離實質影響本條款的基本目的或結構，雙方同意善意協商，以雙方可接受的替代方案替換被分離的條款。

12. 終止

12.1. Amnaya Life 的終止權

我們保留立即終止或暫停您對我們產品的存取權的權利，無需事先通知或承擔責任，原因包括但不限於：

• 違反智慧財產權：未經授權使用、複製、分發或分享我們的專有內容、材料或智慧財產。

• 濫用行為：對我們的員工、講師或其他使用者進行騷擾、威脅或濫用行為，無論是透過我們的平台、電子郵件、社交媒體或任何其他溝通管道。

• 詐欺活動：從事詐欺交易、提供虛假資訊、使用未經授權的付款方式或嘗試規避我們的付款系統。

• 違反條款：違反本條款與條件或我們隱私政策的任何條款。

• 非法活動：將我們的產品用於任何非法目的或違反任何適用法律或法規。

• 破壞性行為：破壞學習環境、干擾其他使用者體驗或損害我們教育社群完整性的行為。

12.2. 終止的效果

終止後： • 您對所有產品的存取權將立即被撤銷 • 您將失去任何未使用的付費服務部分且不予退款，除非本條款中特別規定 • 根據本條款授予您的所有許可將立即終止 • 您必須停止使用我們的所有智慧財產並刪除任何下載的材料

12.3. 存續

本條款的以下條款在終止後仍然有效：智慧財產權、責任限制、賠償義務、適用法律以及終止前產生的任何付款義務。

13. 第三方平台依賴（Global Voice Club）

13.1. 第三方服務提供商

Global Voice Club 利用 Spot（第三方軟體平台）提供直播線上課程和互動學習體驗。我們提供某些 Global Voice Club 服務的能力取決於此第三方平台的可用性和功能性。

13.2. 平台中斷與服務調整

如果 Spot 平台遇到技術困難、中斷或因任何原因變得不可用：

即時回應：我們將在平台不可用期間暫停所有活躍的 Global Voice Club 訂閱。平台停機期間不計算訂閱時間，您的訂閱期將自動延長以考慮中斷。

溝通：我們將透過電子郵件和我們的網站通知受影響的會員任何重大平台問題，並提供服務恢復工作狀態的定期更新。

延長中斷：如果 Spot 平台持續不可用超過連續三十（30）天，我們將為受影響的 Global Voice Club 會員提供以下選項：

1.繼續訂閱：等待平台恢復，訂閱保持暫停（不計算您的訂閱期間時間）。

2.部分退款：根據您當前計費週期中剩餘的訂閱時間獲得按比例退款，從您選擇此選項的日期計算。退款將排除平台不可用且您的訂閱被暫停的任何時間。

退款計算範例：如果您有3個月訂閱，當您選擇部分退款選項時剩餘60天，平台停機20天（期間您的訂閱被暫停），您的退款將基於60天剩餘的活躍訂閱時間計算。

13.3. 替代服務交付

在平台中斷期間，我們可能根據我們的裁量權嘗試提供替代學習機會，例如： • 錄製課程存取 • 替代平台解決方案 • 延長社群支援 • 額外資源或材料

然而，我們沒有義務提供此類替代方案，它們可能無法完全複製直播互動體驗。

13.4. 第三方服務的責任限制

雖然我們將合理努力確保服務連續性，但我們不對第三方平台故障、中斷或服務終止造成的任何損害、損失或不便承擔責任。我們的責任僅限於本節中特別概述的救濟措施。

13.5. 平台變更

如果 Spot 永久終止其服務或我們決定更換不同的平台提供商，我們將向 Global Voice Club 會員提供至少三十（30）天的通知，並提供適當的過渡選項，可能包括服務遷移、訂閱轉移或按比例退款。